WORK I PERFORM

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• Gathering data about your customers at all phases of the customer's journey
• Using advanced statistical analysis techniques to extract meaningful data
• Finding insight  from patterns of the data into the causes of customer's behavior and actions
• Understanding past behavior to predict future customer behavior instead of relying on intuition
• Detect problems with features, purchases and the product or service experience
• Mapping the customer's journey to help identify all touch points and pain points identifying opportunities for improvement

Edward Darrell Neuman has over 10 years of building customer relationships through ongoing sales and support in diverse industries such as fashion, IT and utilities and has representing Fortune 500 companies such as Neiman Marcus and Hewlett Packard.  An MBA degree completed from the University of Alberta with additional advanced training in customer service. .