Recommended R

---

Customer Analytics for Dummies, Jeff Sauro 

Chief Customer Officer 2.0, Jeanne Bliss 

Strategic Customer Service, John A. Goodman 

Customer Experience 3.0, John A. Goodman 

The Cult of the Customer, Shep Hyken 

The Disney Way, Bill Capodagli and Lynn Jackson 

The Experience Economy, B. Joseph Pine and James H. Gilmore